Return Policies

Please contact us before returning the defective item. Please don’t ship your guitar to any service center or to Vola without a Return Authorization.


We do quality check before sending out items. If buyers receive defective products, please notify us before sending back items, please return within 7 days from the date you receive the items. Return items should include the original packaging and accessories. All returns must include all original items and accessories with undamaged packaging, in re-saleable condition, and all original packaging including manuals, warranty forms, etc.


Units returned and found not be defective will be returned at buyer's expense.


If you should have any questions, please do not hesitate to contact Vola directly at:



Address: Room 10B 1/F Tonic Industrial Centre Block B,

19 Lam Hing St, Kowloon Bay, Hong Kong

Tel: (852) 3575 9806

Fax: (852) 3971 0733